OIT employs students (both Federal Work-Study, and non-Work Study) in a number of roles on-campus including working at the OIT Service Desk, supporting computer labs in Academic Computing, supporting events and classrooms in Media Services, and supporting faculty and staff tech equipment in Desktop Support.
We look for students who are customer focused, work hard, and are interested in learning more about technology.
If you are interested in working for us, please complete our Application for Employment.
Why work for OIT?
- Gain career-related experience & knowledge
- Develop your customer service skills
- Develop technology troubleshooting skills
- Possible employment recommendations for your future job hunt
- Many of our graduates have obtained full-time positions with St. John Fisher University
What is your role?
You are the first line of defense and you represent the department of OIT. You will be providing support to faculty, staff, and students by assisting our customers with their technology needs both on and off campus.
Job Descriptions:
Service Desk Student Worker
Requires a friendly personality who can provide technical assistance and interact will students, faculty, and staff. The ability to work with frequent interruptions and multi-task in a fast paced environment, while provide excellent customer service. Provide support and information on a multitude of topics. Intermediate knowledge of computers, Microsoft Office and University online services is required.
Work Schedule: Hours of Operation: Academic Calendar 7:30am - 10:00pm, M-F; 8:00am- 5:00pm Saturday
Summer 8:00am-7:00pm M-F; 8:00am-12:00pm Saturday
Key Responsibilities:
- Represent OIT in a professional and positive manner.
- Friendly personality who will be able to interact well with students, faculty, and staff and be able to provide information on a multitude of topics.
- Provides exceptional customer service to faculty, staff, and students via phone, email, and in person.
- Clearly and accurately documents, and carefully investigates/ trouble- shoots incoming support requests, inquiries, and technical issues.
- Promptly and properly escalate unresolved issues, including complete problem descriptions, documentation of all actions performed, and all other relevant details.
- Ability to multi-task while providing excellent customer service.
- Promptly handles assigned issues.
- Performs basic office support functions for the OIT Service Desk.
- Adheres to OIT Service Desk policies pertaining to ongoing training and development, communication, confidentiality, attendance, time reporting, scheduling, dress code, and other areas.
- Provide first call resolution to customers by phone, email or in- person. All pertinent information is to be obtained from the user and placed in a ticket to the appropriate department.
- Reporting urgent problems to appropriate OIT Staff.
- Loaning equipment
- Locking and unlocking computer labs.
- Organizing equipment storage areas.
- Reporting problems with labs
Work Schedule: If you can work at least 10 hours per week, enjoying help others and are looking for professional work experience the OIT Service Desk is the place for you!
The OIT Service Desk provides students with 20+ hours of paid training as well as continued on the job training.
Student PC Tech
Provide desktop computing support for hardware, software, peripherals, and services across the Windows and Mac platforms, including, but not limited to: installation, configuration, troubleshooting, consultation, and training. Support is delivered to students, faculty and staff, classrooms, computing labs, and other locations that require technical support.
Position requires basic knowledge of computer hardware and software, ability to work independently and learn new technical skills. A friendly personality who will be able to interact well with students, faculty, and staff and be able to provide information on a multitude of topics is preferred. Day time availability is required
Work Schedule: 8am-6pm M-F
Key Responsibilities:
- Installing hardware/software in offices
- Assist and troubleshoot students, faculty, and staff with use or problems with software and equipment in offices.
- Assist with computer upgrades, new computer installs
- Assist with moving IT-related equipment in office moves (heavy lifting may be required at times)
- Answering questions and assisting users through tasks such as logging to a computer, webmail, using brightspace, accessing Fish 'R' Net.
- Update support cases in online support system as required
- Inventory equipment
- Work with OIT staff to help complete various projects.
Student Media Tech
This position is responsible for providing assistance to faculty, staff, and students in ITEC Classrooms as well as other locations with multimedia equipment. Requires a friendly personality who will be able to interact well with students, faculty, and staff and be able to provide information. Must be able to deal with frequent interruptions. Familiarity with computers, audio/visual equipment a plus.
Work Schedule: Varies depending on availability
Key Responsibilities:
- Handle delivery and pickup of media equipment from events
- Maintaining accurate inventory of media equipment
- Answering questions and troubleshooting use of media equipment
- Organizing equipment storage areas
- Reporting problems with labs and ITECs to OIT media staff
- Assisting Media Staff with various projects
- Maintaining ITECs
- Other duties as assigned by your supervisor
iCardinal
This position is primarily responsible for assisting faculty, staff, and students with the use of iPads and their associated accessories, including troubleshooting both hardware and software related issues. Position requires basic knowledge of mobile technology as well as the ability to work independently and learn new technical skills. Requires a friendly personality who will be able to interact well with students, faculty, and staff and be able to provide helpful information and point the customer to additional resources. Must be able to deal with frequent interruptions. Familiarity with Apple products and University online services a plus.
Work Schedule: Varied shifts from 10:00am-6:00pm Mon-Fri
Key Responsibilities:
- Assist students, faculty, and staff with use of iPads and their accessories both in person and by phone.
- Answering questions and assisting users through tasks such as: downloading and accessing apps, customizing system preferences, basic app usage.
- Troubleshooting issues, either hardware or software related, with faculty, staff and students.
- Assisting faculty in the classroom with their use of iPads using Airplay
- Reporting problems or damaged equipment to OIT staff
- Use OIT’s ticketing system to record all support requests and services provided
- Inventory equipment
- Assist peer OIT student employees (e.g. Service Desk Analysts, Lab Assistants, Media Techs, PC Techs) as needed
- Other duties as assigned by full-time OIT staff