OIT Service Desk - Kearny Basement K-053 - (585) 385-8415

 Getting Started

New students, faculty, and staff start here to learn how to login to email, computers on campus, and access applications via mySJFC.
Get Started 

 Get Help

To find  a “self-help” solution (without generating a ticket), browse the Knowledge Base to troubleshoot your technology issue. To submit a ticket directly to the OIT Service Desk, go to Submit a Ticket 

  OIT Services

View our services to learn more about what we offer and how we can help you with your technology needs.
OIT Services 

  Training

OIT offers a wide variety of tech training online and in-person. Robin Schmid can schedule customized training sessions for depts, small groups or one-on-one. Email her or call (585) 385-8409.
Learn More 

OIT Service Desk Location | Hours | Contact

The OIT Service Desk is the primary contact for all support issues.

  • Location: Basement of Kearney Hall in K-053
    Phone Support Available 24/7
    Self-Service Available 24/7
    Walk-In Support Available During the Hours Listed Below
    Contact Info:
    Oitservicedesk@sjfc.edu
    Phone: (585) 385-8016

    Normal Hours: Fall & Spring Semesters
    Monday-Friday: 7:30 AM - 10:00 PM
    Saturday: 8:00 AM – 5:00 PM
    Sunday: Phone Support Only

    Holiday/Break Hours: Easter, Thanksgiving, Christmas breaks
    https://www.sjfc.edu/media/services/human-resources/documents/HolidaySchedule.pdf
    Monday-Friday: 08:00 AM – 05:00 PM
    Saturday: 08:00 AM – 12:00 PM
    Sunday: Phone Support Only

    Summer Hours:  5/13/2019 – 8/23/2019
    Monday - Friday: 8:00 AM - 7:00 PM
    Saturday: 8:00 AM - 12:00 PM
    Sunday: Phone Support Only
     

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Training Calendar

OIT offers a full schedule of training sessions that are offered throughout the year.