OIT Service Desk - Kearny Basement K-053 - (585) 385-8415

Teaching & Learning Tools

Below are a few tools that can assist you with remote teaching or learning.
Classroom Technology Guide
Blackboard
Zoom
Ensemble Lecture Capture 
VoiceThread 

 

 

  Remote Tools

The OIT Knowledge Base has information on topics to help you with remote access, teaching tools and more.

How to set up a VPN 
How to Remote Desktop

 

  COVID-19 Updates

For the most up-to-date information about the College’s response to COVID-19, please visit our update page:

SJFC COVID-19 Updates 

 Getting Started

New students, faculty, and staff start here to learn how to login to email, computers on campus, and access applications via mySJFC.
Get Started 

 Get Help

To find  a “self-help” solution (without generating a ticket), browse the Knowledge Base to troubleshoot your technology issue. To submit a ticket directly to the OIT Service Desk, go to Submit a Ticket 

  OIT Services

View our services to learn more about what we offer and how we can help you with your technology needs.
OIT Services 

  Training

OIT partners with the DePeters Family Center for Innovation & Teaching Excellence to offer technology specific professional development opportunities. Visit the Workshops & Events page to view upcoming offerings.

OIT Service Desk Location | Hours | Contact

The OIT Service Desk is the primary contact for all support issues.

  • Location: Basement of Kearney Hall in K-053
    Phone Support Available 24/7
    Self-Service Available 24/7
    Walk-In Support Available During the Hours Listed Below
    Contact Info:
    Oitservicedesk@sjfc.edu
    Phone: (585) 385-8016

    The Service Desk is currently closed for walk-in support. For issues that require in-person support, please contact the Service Desk to schedule an appointment

    Normal Hours: Fall & Spring Semesters
    Monday-Friday: 7:30 AM - 10:00 PM
    Saturday: 8:00 AM – 5:00 PM
    Sunday: Phone Support Only

    Holiday/Break Hours: Spring and Winter
    Monday-Friday: 08:00 AM – 05:00 PM
    Saturday: 08:00 AM – 12:00 PM
    Sunday: Phone Support Only

    Summer Hours:
    Monday - Friday: 8:00 AM - 7:00 PM
    Saturday: 8:00 AM - 12:00 PM
    Sunday: Phone Support Only
     

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