OIT Service Desk - Kearny Basement K-053 - (585) 385-8415

 Getting Started

New students, faculty, and staff start here to learn how to login to email, computers on campus, and access applications via mySJFC.
Get Started 

 Submit a Ticket

To submit a ticket, browse our services
to find the one that relates to your question, then select the
“Submit a Ticket” button. (Hint: you can also search at the top of this page)
Submit a Ticket 

To find  a “self-help” solution (without generating a ticket), browse the Knowledge Base to help troubleshoot your technology issue.
Knowledge Base 


OIT offers a wide variety of tech training online and in-person. Robin Schmid can schedule customized training sessions for depts, small groups or one-on-one. Email her or call (585) 385-8409.
Learn More 

OIT Service Desk Location | Hours | Contact

The OIT Service Desk is the primary contact for all support issues.

  • Location: Basement of Kearney Hall in K-053
  • Hours: Monday-Friday: 7:30 a.m. - 10:00 p.m.
    Saturday: 8 a.m. - 5 p.m.
    Sunday: Closed
  • Summer Hours:  Monday-Thursday: 8:00am - 7:00pm
    Friday: 8:00am - 8:00pm Saturday 8:00am - 12:00pm
  • Phone: (585) 385-8016

OIT News and Updates (via Twitter)

Training Calendar

OIT offers a full schedule of training sessions that are offered throughout the year.