Mobile Device Access Using Exchange Active Sync Settings- Faculty/Staff

Tags faculty staff

The Office of Information Technology provides limited configuring and troubleshooting support for the use of email clients beyond SJFC Webmail. If you would like to check email remotely, use the Webmail system, available at

SJFC mail access is otherwise available by use of the Active Sync settings. All of your email messages will remain on the server. IMAP provides limited functionality and does not have access to your non-mail folders such as your Calendar, Contacts, Tasks, Notes, etc. You must use SJFC Webmail or Microsoft Outlook for this functionality.

SJFC Mobile App is available to download from the Google Play Store and App Store for iOS devices.  Additional information on the SJFC Mobile App

Troubleshooting Tips:

Microsoft allows a maximum of 10 devices connecting to your Exchange account (Outlook-email).  If you exceed the limit you have to delete unused/old devices.

  • Launch Outlook Web App from, and within the launch pad click on the Faculty/Staff Email link.   
    • Click on Options, select See All Options and click on Phone
    • Select Mobile Phones tab, and delete any unused partnerships.  


Article ID: 33031
Mon 7/10/17 9:13 AM
Thu 1/30/20 9:18 AM