Sign in to Outlook on the web
1. Log into your mailbox from a browser.
2. Download an email as a file (.eml)
In Outlook on the web: Open email → More actions (…) → Download- In your inbox, click once on the email you want to keep.
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At the top‑right of the message, click the three dots (…) (More actions).
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In the menu that appears, click Download.
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Your browser will save the email as a .eml file (usually in your Downloads folder).
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Repeat for any other important emails you want to keep.
3. Save an email as a PDF
In Outlook on the web: Open email → Print → Save as PDF- Click to open the email you want to save.
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At the top‑right of the message, click the three dots (…).
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Choose Print.
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When the print window opens, change the Printer to Save as PDF (or similar).
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Click Save, choose a folder on your computer or OneDrive, and give the file a name.
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Repeat for any other important conversations.
4. Download attachments you want to keep
In an open email: Click attachment → Download- Open an email that has an attachment you want to keep.
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Move your mouse over the attachment preview or icon.
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Click Download.
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Choose where to save the file (for example, Documents, Desktop, or OneDrive).
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Repeat for each attachment you want to keep from other emails.
5. Organize your saved files
Keeping everything in one place makes it easier to find later.
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Create a folder on your computer called something like Old Email Backup.
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Move all your .eml, .pdf, and downloaded attachments into that folder.
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(Optional) Back up that folder to OneDrive, Google Drive, or an external drive.
6. Confirm you’ve saved what you need
A quick check now avoids surprises after the account is removed.
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Open a few of the saved .eml files to make sure they open correctly.
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Open a saved PDF to confirm the content looks right.
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Open a few downloaded attachments to verify they’re not corrupted.
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Once you’re satisfied, you’re ready for your account to be deleted.