Webex Calling - Instructions and FAQs

Getting started 

Webex Calling app is installed on your Fisher-issued computer and is managed by OIT.

To install on a personal computer, iOS, or Android device, follow the instructions below.

• Install the Webex Calling app
• Configure E911 location 

As mandated by federal law, mobile calling devices and applications must provide dispatchable location information when a 911 call is made. 

Webex for Windows and Macs provides the ability to present your current address for 911 calls in compliance with the law. This is achieved by entering your current address into Webex after signing in. Webex on smartphones does not need a manual address entry, 911 calls and locations of those devices is handled by the cell phone carrier. 

Using Webex Calling 

Managing your settings 

• Add your profile picture 
• Update your Display Name 
• Change the color theme 
• Change your audio settings 
• Change your video settings 
• Add someone to your Contacts list 
• Change your ringtone

Managing incoming calls 

• Turn off notifications for incoming calls 
• Set your quiet hours 
• Let people know you’re busy 
• Set a custom status 
• Forward your phone calls 

Calling using Webex Calling 

• Call anyone with a phone number 
• Put a phone call on hold 
• Transfer a phone call 
• Start a conference call 
• Webex App with multiple lines

Managing missed calls 

• View call history 

Managing voicemail

• Manage voicemail 
• Voicemail PIN reset
• Voicemail Greetings
• Voicemail to email with transcription

What should I do if I can’t hear the other person, or they can’t hear me?

1. Check your headset and speaker controls to make sure your microphone and speakers are not muted.
2. Check the audio device being used by Webex under Settings > Audio > Speakers and Settings > Audio > Microphone to confirm the devices you are using.

What should I do if all incoming calls go straight to voicemail?

If you are not receiving incoming calls, check the following:

1. Make sure you are signed into the Webex app with your SJF credentials.
2. Check to see whether your calls are set to go directly to voicemail by clicking on Call Settings at the bottom left of your Webex app. You will see Call Forward with a drop-down box. The options are Do Not Forward Calls or Voicemail. If Voicemail is selected, change to Do Not Forward Calls to receive incoming calls.