Welcome to Webex
Cisco Webex is the University’s new telephone service. The Webex application can be used on a desktop, laptop, tablet or mobile device to make and receive phone calls using your SJF phone number. Webex Calling allows encrypted calls from any location, whether on or off campus. Webex also allows self-service control over your phone settings including call forwarding, voicemail, do not disturb, blocking numbers and more.
Will my university phone number stay the same?
Yes, employees with existing phone numbers will retain the same number with their Webex account.
Can I keep my desk phone?
Calls can be made and received with the Webex client application. In most cases a desk phone is not necessary. Exceptions will be made for employees who need to monitor and respond to multiple phone lines, as well as for employees without individually assigned phone lines (such as receptionists, student employees, etc.)
How do I install Webex Calling?
Webex application will be deployed to your Fisher-issued computer and managed by OIT.
You can also install the Webex app on your personal mobile devices from the Apple App Store or Google Play Store. For more information check the Download Webex page.
How do I provide E911 location information?
There is a E911 Settings icon at the bottom left of the Webex app. You may see a pop-up that says, “Address required for E911 service.” Click “Add address” and fill in your current location with a physical address.
You may be asked to set an Enhanced 911 (E911) location within the Webex application each time your working location changes. E911 location data is essential for 911 calls to be accurately routed in the event of an emergency and is mandated by federal law. If the E911 Settings button has a red “X” next to it at any time, you will need to click on it and set your location.
Once the location data is entered and stored in the system, it is automatically selected when the device detects connection to a corresponding wired or wireless network.
Will my voicemail and call forwarding transfer to Webex Calling?
Your existing call forwarding settings and voicemail will not move to the new service. You will be able to set new call forwarding through the Webex application. All former voicemail recordings will no longer exist, and you will need to re-record your voicemail greeting if you want a recording other than the default.
When will I be migrating?
We will work with each department to determine the details and date of migration. Departments can have unique needs that must be considered as a whole. You will be contacted via TeamDynamix ticket email to schedule a migration date.
Will I need to use a headset with Webex Calling?
Headsets are optional and are not required; you can use the computer microphone and speakers. Headsets will be provided as part of the project upon request.
Will fax services remain?
There will be no change in the way university fax services operate. However, departments and units should consider whether a fax line is necessary.